The City of Hermosa Beach has developed a Frequently Asked Questions webpage to help you find answers to the most common questions about COVID-19, the status of City Services, community and business resources, and how to stay informed.
We are sending out daily updates you can sign up to receive via email and we are answering your questions and concerns through email, phone, and social media to the best of our abilities, but kindly ask that you seek the information from our dedicated Coronavirus webpages first, and reserve 9-1-1 for emergencies only.
Does the City have information on specific coronavirus cases in city limits?
Yes. The Los Angeles County Department of Public Health provides daily reports on the number of confirmed cases by city. You can find the status of confirmed cases by city and other statistics on the LA Department of Public Health website.
What are the symptoms of COVID-19 and when do I need to seek further medical attention?
Reported illnesses have ranged from people with mild symptoms to people becoming severely ill and requiring admission to the hospital. Symptoms include:
- Difficulty Breathing
Seek prompt medical care if your symptoms get worse, especially if you are at a higher risk of serious illness. This includes people who are age 65 years and older, pregnant, or have a health problem such as a chronic disease or a weak immune system. It is recommended that you seek medical care for serious symptoms, such as:
- Difficulty Breathing
- Unable to keep Fluids Down
- Other Serious Symptoms
People with life-threatening symptoms should call 911. Tell the dispatch personnel that you have COVID-19. If possible, put on a facemask before emergency medical services arrive. If it’s not urgent, call ahead before visiting your doctor, you may be able to get advice by phone. If you do visit a healthcare facility, put on a mask before you enter to protect others from catching the infection from you.
How do I get tested for COVID-19?
At this time, testing is limited in Los Angeles to people with symptoms, or people who have been prevented from working because of contact with someone who has been infected.
Tests are also prioritized for first responders, critical government workers, or health care professionals. Those individuals should inquire at their affiliated hospital, medical center or department for information about how to schedule a same or next day appointment for testing.
Please note that same or next day testing appointments are prioritized for individuals over 65, or who have underlying chronic health conditions. Find out if you're eligible for a test on the LA County website.
Do I need to wear a mask or face covering out in public?
Cloth face coverings are required when entering essential businesses like grocery stores and for employees working in an essential business. For outdoor activities, you should have a face covering with you at all times, and be ready to wear it, if six feet of physical distancing from individuals outside of your household cannot be maintained at all times.
Members of the general public should use a clean face covering anytime they will be in contact with other people who are not household members in public or private spaces. It is important to note that face coverings are not a substitute for always practicing physical distancing and frequent handwashing.
Read the guidance from LA County Department of Public Health on cloth face coverings.
What are my face covering options?
Acceptable, reusable face covering options for the general public include:
- Neck gaiter
- Homemade face covering
- Tightly woven fabric, such as cotton t-shirts and some types of towels
An N95 mask or surgical mask is intended for healthcare settings, health workers, or those that provide care to a person that may have COVID-19. Purchase or wearing of these masks by the general public is strongly discouraged.
Read the guidance from LA County Department of Public Health on cloth face coverings.
What does it mean to quarantine or self isolate?
The Los Angeles County Public Health Officer has issued orders for both Isolation and Quarantine.
- Isolation - All individuals who have been diagnosed with or who are likely to have COVID-19 must isolate within their home or another residence for at least 72 hours have passed since recovery (meaning no symptoms) and 7 days since symptoms first appeared and may not leave their place of isolation or enter any other public or private place, except to receive necessary medical care.
- Home Quarantine - All individuals who have been in close contact with someone who has COVID-19 must quarantine at home for a period of 14 days since your last contact with the person and may not leave their place of residence or enter any other public or private place, except to receive necessary medical care.
What does the Safer at Home order mean for me?
Due to the continued rapid spread of the novel coronavirus (COVID-19) and the need to protect the most vulnerable members of our community, the Public Health Order issued by LA County prohibits all indoor and outdoor public and private gatherings and events.
The County Health Officer continues to monitor the rate of disease spread, the severity of resulting illnesses and deaths caused, California Department of Public Health and Centers for Disease Control recommendations, and the effect of the Order. If needed, the order may be extended, expanded, or otherwise modified to protect the public's health.
What is considered an essential business?
Essential services will remain open, such as:
- Gas stations
- Food: Grocery stores, farmers markets, food banks, convenience stores, take-out and delivery restaurants
- Laundromats/laundry services
- Essential state and local government functions will also remain open, including law enforcement and offices that provide government programs and services.
See the full list of businesses and organizations that provide critical infrastructure that are considered an essential business.
What is the status of construction activity in the City? Is construction allowed?
Construction is considered an essential business activity that is allowed to continue under County and State Public Health Orders. Social distancing and other worksite practices must be followed at construction sites.
How do I report a violation of the public health order at a construction site?
If you observe violations of the public health order at construction sites, please contact our Code Enforcement team at (310) 318-0234 or file a complaint with LA Public Health at (888) 700-9995 or file a concern on LA County Public Health's online complaint system.
What are the rules for restaurants open for take out and delivery?
Restaurants are considered an essential business, and are allowed to operate for take out and delivery only. For those food service facilities that remain open for take out and delivery, they are required to take the following actions:
- Enforce social distancing by members of the public waiting for orders.
- Employees must wear a face covering and patrons will be asked to wear a face covering when entering an essential business.
- Provide public access to hand washing facilities or hand sanitizer.
- Post a sign in a visible place at all public entries instructing the public not to enter if they have symptoms of respiratory illness.
- Follow communicable disease control recommendations provided by LA County Public Health.
Read the full guidance for food facilities.
Are City offices open to the public?
No. City offices, including City Hall and the Community Center are currently closed to the public. City staff continue to work (remotely when possible) and the City of Hermosa Beach continues providing critical and essential services. Additional services and programs will maintain operations to the extent feasible.
Is the City continuing to provide police and fire services?
Yes. The City of Hermosa Beach continues providing critical and essential services including Police, Fire, and EMS response. Related community programs and events have been suspended or postponed.
What parking rules are NOT being enforced?
The City has made adjustments to Street Sweeping, Parking Permit Renewals and added temporary 15 minute zones for the purpose of food pick up or delivery.
All other parking enforcement continues as normal. Please note that parking in tow away zones, red curbs, crosswalks, and sidewalks, is never acceptable unless you have been instructed to do so by emergency services personnel.
As part of the City’s COVID-19 response, street sweeping restrictions will be temporarily suspended in Hermosa Beach until further notice. The community is encouraged to continue to move vehicles when possible so that street sweeping and cleaning activities can continue.
Parking Permit Renewals
2019 residential/annual parking permits will continue to be recognized through May 31, 2020 and enforcement of new 2020 residential parking permits, will be delayed until at least May 31, 2020.
You are encouraged to renew your permit online at hermosabeach.gov/citydirectory or by mail. Please call the Finance Cashier’s Office at (310) 318-0217 for those permits that are not currently available online.
Temporary Green Zones
The City of Hermosa Beach implemented a series of temporary, free short-term parking zones in its commercial areas today to help safely support curbside and takeout orders from local restaurants and businesses. If you are going to pick something up or make a to-go order, you can park in one of these spaces marked with a temporary parking zone sign affixed to a meter or sign post for up to 15 minutes and you do not need to pay the meter when parked at one of these temporary parking spaces.
Please help us in keeping our streets safe and avoiding a parking ticket by parking in one of these locations or one of our normal green zone spaces and avoiding double parking or stopping in the roadway.
What other City fees have been suspended or extended?
The City has made the following changes related to City fees and fines as of 3.25.20:
- Extended Business License renewal due dates to May 31, 2020
- Extended Parking Permit renewal due dates to May 31, 2020
- Delayed Parking Citation unbilled late fees until May 31, 2020
- No Parking Citations will be placed on hold at the DMV until May 31, 2020
- Waived Temporary Banner/Sign permit fees until May 31, 2020
- Suspended Restaurant Encroachment fees until April 30, 2020 (will be re-evaluated in April)
Download a Handout on City Extensions of Fines and Fees.
What can I do if my trash or recycling levels have changed?
With more people at home and fewer at work because of the COVID-19 pandemic, residents and property owners may need to make temporary changes in their trash collection services. Please contact Athens Services at 888-336-6100 to discuss service level options, including getting larger or smaller trash containers. Commercial customers can temporarily schedule more frequent or less frequent trash collection services. Residents may also schedule special pick-ups for large or bulky items. To report illegal dumping or large accumulations of trash, please contact the City’s Code Enforcement office at 310-318-0234 or submit a request through the GoHermosa App.
How do I participate or provide comments in an upcoming City Council meeting?
The City has transitioned to Virtual Meetings where no in-person public comment will be allowed pursuant to Executive Order N-29-20 issued by Governor Gavin Newsom on 3.17.20. Meetings will continue to be available to watch from a local cable channel or online on the Meeting Agenda page.
Members of the public may submit e-comments until 4:00 p.m. on the meeting date or email comments to Ann Yang at firstname.lastname@example.org throughout the meeting.
Members of the public may also participate by phone.
- Email email@example.com to be added to the speaker list. Please indicate whether you would like to speak before Closed Session at 6:00 p.m. or during Open Session at 7:00 p.m. Please also indicate which item you would like to speak on.
- Dial-in 10 minutes prior to the start of the meeting (6:00 p.m. or 7:00 p.m.): • Toll-Free Dial-in: (855) 640-8271 • Participant passcode: 51259716 then #
- PLEASE MUTE YOUR PHONE UNTIL YOU ARE CALLED TO SPEAK. If you do not have a mute button, you may mute by pressing the star key followed by the number six (* 6). You can unmute by pressing the same keys (* 6). Comments from the public are limited to 3 minutes per speaker.
Can I go outside?
Yes, but you are encouraged to stay at home as much as possible, and required to practice physical distancing in compliance with health officer orders when you must go out in public.
What does it mean to maintain social distance?
When you must go out in public, you are required to keep 6 ft. apart from everyone else that is not part of your immediate household.
Are the Beach, Pier, and Strand open?
On Wednesday May 13, the beach re-opened for solitary recreational activities under Phase 1 of the County's Re-Opening plan.
- Beach: Open for solo active recreation such as swimming, walking, running, or surfing. Group sports and activities, including volleyball, are expected to return in a future phase of beach activities. To reduce crowding and discourage all-day beachgoers, beach chairs, coolers and beach umbrellas are also not allowed during this phase of beach activities.
- Strand: Open for pedestrian and bicycle use, please maintain physical distance and wear a face covering when physical distance cannot be maintained. If a space is crowded or social distance cannot be maintained, please head home or find an alternate location to walk or get fresh air.
- Pier: The Pier will remain closed during this phase.
Are the City’s parks and greenbelt open?
Playgrounds, courts, and exercise equipment have been closed or removed. The parks and greenbelt are otherwise open to provide opportunities to get some fresh air, but gatherings and organized activities are not allowed, and social distance of at least six feet must be maintained. If a space is crowded or social distance cannot be maintained, please head home or find an alternate location to walk or get fresh air.
For facilities that remain open, what activities are allowed? Are organized sports or gatherings allowed?
Organized sports or gatherings of any size with individuals that are not part of the same household are prohibited. Playgrounds, courts, and exercise equipment have been closed or removed. Please do not enter or use facilities that have been closed.
How do I report violations of social distancing or gatherings at parks? Who do I contact if I see violations of closures or trespassing at closed facilities?
If you believe social distancing, gatherings of non-household members, trespassing at closed facilities, or other violations of public health orders are occurring, please contact the Hermosa Beach Police Department through the non-emergency telephone number (310) 524-2750. Please reserve 9-1-1 for emergencies only.
If you observe violations of the public health order at restaurants, businesses, or construction sites, please contact our Code Enforcement team at (310) 318-0234 or file a complaint with LA Public Health at (888) 700-9995 or file a concern on LA County Public Health's online complaint system.
What services are available to help older adults or those in need?
Get support from a group of local South Bay residents who have organized themselves and are ready to tend to the needs of the community. Volunteers have been trained by Beach Cities Health District to ensure safety in fulfilling needs and can help with grocery, pharmacy, calls of comfort and other needs.
Please fill out the assistance form put together by Hermosa Volunteers or call the Beach Cities Health District at 310.374.3426 extension 256 - available 8:30 AM to 5 PM seven days a week.
What has the City done to protect residents and businesses from evictions?
Hermosa Beach City Council has approved a temporary eviction moratorium for commercial and residential tenants who cannot currently pay their rents because of the COVID-19 emergency. The ordinance the Council adopted also provides for a temporary foreclosure moratorium for homeowners and commercial property owners who cannot make their mortgage payments because of the COVID-19 emergency. In approving the moratorium, the Council determined the moratoriums were necessary because evicting people from their homes and places of business, while the state is under a Stay at Home order, could further endanger public health. When the emergency ends, all rental and mortgage payments will still be owed. The ordinance provides 6 months of protection from eviction during which tenants and property owners can repay their past rent and mortgage payments.
A more detailed FAQ Handout is available on the City's Eviction Moratorium.
How do I find out what businesses are open for online orders, delivery, or takeout?
Looking for a list of local businesses that are open for takeout and delivery orders and retailers that are offering online specials? Find or add your business to the Directory of Local Businesses and Status prepared by the Hermosa Beach Chamber of Commerce.
Where can I find resources and assistance for anxiety or mental health?
With neighbors looking out for each other and the community coming together, we hope that everyone can find hope and help if they need it.
If the news surrounding COVID-19 is making you or someone you know feel stressed, anxious, or depressed, call Los Angeles County Department of Mental Health 24/7 hotline at 800-854-7771 or text “LA” to 741741 to get help. The department also provides these tips on coping with stress during a public health emergency.
What resources are available to support businesses or employees affected by the COVID-19 pandemic?
We understand the significant challenges Hermosa Beach businesses face as a result of disruptions and closures caused by the global outbreak of COVID-19. Recognizing the growing need to provide our local community with the rapidly evolving list of resources and directives, the City has prepared a Business Resource webpage dedicated to local, state, national and private resources that can help local businesses during this time and ensure our businesses are doing their part to help reduce the spread of COVID-19. As these resources are changing daily, you are encouraged to check back on this page frequently or sign up to receive daily updates from the City through our e-notification system.
What activities does the City have available for residents and families to do while at home?
Looking for things to do from home? Want to help support our community organizations, businesses, and neighbors in need? The City of Hermosa Beach has launched our Hermosa Beach from Home collection of activities for you to learn, explore and celebrate the things that make Hermosa Beach the #bestlittlebeachcity.
How is the City communicating information and updates?
We are monitoring updates and sharing information about the coronavirus from trusted sources including the Centers for Disease Control and Prevention, California Department of Public Health, and Los Angeles County Department of Public Health.
To help keep the community informed, the City of Hermosa Beach is providing daily updates featuring the latest news about COVID-19; related local updates; and how the City is working to meet the needs of the community and protect public health.
How do I sign up to receive updates from the City?
Information regarding coronavirus is changing frequently, and the City will provide the latest information about COVID-19 and links to resources on its website. To stay informed, please sign up for Hermosa Beach eNotifications, public safety alerts or follow the City on our social media channels.